Designing services that work for real people

I’m Charlie, I’ve been a Service and Interaction Designer since 2014. I can improve your services through prototyping and implementation.

Recent work

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See all my work
The Pensions Regulator Innovation Support Service
Service Design
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User Experience Design
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User Research
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Project management
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Website for &Thrive with the message: Inspiration and community for organising support
&Thrive
Service Design
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User Experience Design
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User Research
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Project management
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xyz
SmartShop
User Experience Design
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User Research
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Woman at MSF using handover template
Médecins Sans Frontières
Service Design
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User Research
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Kalda
Brand strategy
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Identity design
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Service Design
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User Experience Design
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User Research
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An image of the post-its of the Addaction project
With You
Service Design
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User Research
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Screenshot of DEFRA book a live animal inspection page. Says: "Book a live animal inspection"
DEFRA
Service Design
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User Experience Design
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Image of laptop showing evaluation guide
Public Health England
Service Design
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User Research
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User Experience Design
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Organisations I've worked with

Skills

I take a practical, hands-on approach to improving services. I can prototype new services, or work out how to improve existing services.

Project Management
Service Design
User Research
User Experience Design
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Let’s improve services together
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iamcharlottefountaine@gmail.com